WTC Ease Pants

At Casuals, we want you to love what you wear. If something isn’t right, we’re here to help.

Eligibility for Returns & Exchanges

You can request a return or exchange within 3–7 days of receiving your order, provided that:

• The item is unused, unworn, and in original condition
• All tags and packaging are intact
• The item is not damaged by misuse

Non-Returnable Items

• Items on sale or discounted
• Underwear / personal items (if applicable)
• Items damaged after delivery

Exchange Policy

• Exchanges are allowed for size or color only
• Exchange requests depend on stock availability
• If the requested item is unavailable, you may choose another item or request store credit

Return Process

To start a return or exchange:

1. Contact us via [your WhatsApp / Email]
2. Provide your order number + reason
3. Our team will guide you through the next steps

Shipping Fees for Returns

• Customer covers return shipping fees
• In case of defective or wrong item, Casuals will cover the shipping cost

Refund Policy

• Refunds are processed after inspection of the returned item
• Refunds are issued via:
  • Original payment method, or
  • Store credit (faster option)
• Please allow 5–10 business days for processing

Important Notes

• Items returned without prior request may not be accepted
• We reserve the right to refuse returns that do not meet our policy conditions

PROCESSING TIME:

Orders are processed within 1–3 business days. No processing on weekends or public holidays.

DELIVERY TIME:

SHIPPING FEES

Calculated at checkout based on your location. Free shipping promotions apply when announced.

ORDER TRACKING

You'll receive a confirmation email with a tracking number once your order ships. Use it.

WRONG ADDRESS

Double-check your address before placing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer.

LOST OR DAMAGED ORDERS

Contact us within 48 hours of delivery:. +201551077040 / info@wethecasuals.com

DELAYS

We don't control carriers, customs, or weather. If something's off, reach out — we'll sort it.