WTC — We The Casuals
Returns &
Exchanges.
Exchanges.
We want you to love what you wear. If something isn't right — we're here. Straight up, no hassle.
01 ✦
Eligibility
Request within 3–7 days of receiving your order. Item must be:
Unused, unworn, original condition
All tags and packaging intact
Not damaged by misuse
02 ✦
Non-Returnable
These items cannot be returned under any circumstance:
Items on sale or discounted
Underwear / personal items
Items damaged after delivery
03 ✦
Exchanges
Size or color exchanges only, subject to stock availability.
Size or color exchanges only
Subject to stock availability
If unavailable — store credit or alternative item
How It Works
The
Return
Process.
Return
Process.
01
Contact UsReach out via WhatsApp or email with your order number and reason for return.
02
Get ApprovedOur team reviews your request and guides you through next steps.
03
Ship It BackCustomer covers return shipping — unless the item is defective or wrong, in which case we cover it.
04
Back to StoreOnce approved on inspection, the shipping provider returns the product to our store.
05
Refund or CreditRefunds are processed via original payment method or store credit. The refund process takes 5–10 business days.
Start a Return